Improving Your Conflict Competence

Improving Your Conflict Competence

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.


  • 英文名称:Improving Your Conflict Competence
  • 时长:46分39秒
  • 字幕:英语


  1. Don't fear conflict
  2. What is conflict competence?
  3. Measuring the value of conflict competence
  4. Your attitudes influence your conflict competence
  5. Develop a deeper understanding of how conflict unfolds
  6. How you respond to conflict affects its outcome
  7. What triggers your emotions in conflict?
  8. Manage your conflict emotions and stay focused
  9. Reflect on what's happening and the results you want
  10. Use constructive responses to get good results
  11. Listen to others and discover answers to conflict
  12. Avoid destructive behaviors that derail solutions
  13. Help others resolve conflict
  14. Create a culture of conflict resolution
  15. Strengthen your conflict management skills